CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Bridge Between Product and Tech: The Missing Link in Excellence
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
- 01Why the Bridge Matters
- 02Lessons from the Field
- 03Building a Culture of Collaboration
- 04Tooling the Toolbox
- 05Case studies based on My Unique perspective and point of view
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
Deyan Avramov
Vice President, Chapter Lead for ATS| Product Management | Algorithmic Trading Systems
CASE STUDY
Accelerating Success: Harnessing Speed and Agility for Digital Innovation
In today’s fast-paced digital banking landscape, I argue that success is often defined by the ability to move very swiftly and adapt seamlessly, even without extreme innovation. Speed and agility are no longer just competitive advantages — they are necessities for thriving in an era of rapid technological disruption. From retail banking through trading to enterprise transformations, the ability to harness cutting-edge innovation while staying resilient and fast is what separates leaders in the industry.
- 01Speed as a Competitive Advantage
- 02The “Fail Fast, Improve Faster” Mindset
- 03Agility Over Complexity
- 04Case Studies: Being faster
- 05Breaking Internal Barriers to Speed
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
EWIs: The Crystal Ball of Banking — See Risks Before They Strike
What are Early Warning Indicators (EWIs)?
– Proactive signals that help identify potential financial distress in clients before it becomes critical
– Used by banks to monitor credit risk, liquidity issues, and operational challenges
Why are EWIs Important?
- 01Internal vs External Triggers for EWIs
- 02Timing of EWI Identification — Why It Matters
- 03Dynamics of EWI Importance — Client vs Bank Perspective
- 04Case Study — EWI Success Story
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
SEPA Request to Pay: Unlocking the Future of Receivables and Customer-Centric Payments
The SEPA Request to Pay (SRTP) scheme is set to reshape the way businesses and consumers interact in the payments landscape. In this session, Lirka Bibezic, Global Head of Product Management for Receivables at BNP Paribas Cash Management, will delve into how SRTP enables a more flexible, transparent, and customer-centric approach to receivables management. Attendees will gain insights into the strategic benefits of SRTP, including enhanced cash flow visibility, simplified reconciliation, reduced payment friction, and improved end-user control. With her expertise at the intersection of innovation, finance, and law, Lirka will also highlight real-world use cases and discuss the steps needed for successful adoption in a rapidly evolving digital economy.
- 01The participation burden for patients in clinical trials is rising
- 02What methods are being used to collect and incorporate patient input in clinical trial protocols?
- 03How may the integration of patient feedback reshape the design, execution and outcome of clinical trials?
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Bots in Customer Service at mBank, How We Implement AI
During the presentation, I would like to share my experiences with implementing bots in customer service. How bots help reduce traffic to the Contact Centre. I will also share my experiences with the potential of GenAI for customer service.
- 01Experiences in implementing bots
- 02The impact of bots on customer service
- 03GenAI as a potential for increasing service automation
In today’s rapidly evolving digital landscape, businesses must innovate to stay ahead. AI is no longer just an advantage — it’s a necessity for optimising operations, enhancing decision-making, and driving growth. This presentation explores how AI transforms business operations through:
CASE STUDY
The Bridge Between Product and Tech: The Missing Link in Excellence
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
- 01Why the Bridge Matters
- 02Lessons from the Field
- 03Building a Culture of Collaboration
- 04Tooling the Toolbox
- 05Case studies based on My Unique perspective and point of view
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
The Bridge Between Product and Tech: The Missing Link in Excellence
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
- 01Why the Bridge Matters
- 02Lessons from the Field
- 03Building a Culture of Collaboration
- 04Tooling the Toolbox
- 05Case studies based on My Unique perspective and point of view
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
Deyan Avramov
Vice President, Chapter Lead for ATS| Product Management | Algorithmic Trading Systems
CASE STUDY
Accelerating Success: Harnessing Speed and Agility for Digital Innovation
In today’s fast-paced digital banking landscape, I argue that success is often defined by the ability to move very swiftly and adapt seamlessly, even without extreme innovation. Speed and agility are no longer just competitive advantages — they are necessities for thriving in an era of rapid technological disruption. From retail banking through trading to enterprise transformations, the ability to harness cutting-edge innovation while staying resilient and fast is what separates leaders in the industry.
- 01Speed as a Competitive Advantage
- 02The “Fail Fast, Improve Faster” Mindset
- 03Agility Over Complexity
- 04Case Studies: Being faster
- 05Breaking Internal Barriers to Speed
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement