CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
Portfolio Management — Scaled Up Product Development in DNB
How the Norwegian bank DNB combines product development in small, agile, and autonomous teams while at the same time aligning thousands of developers to the group strategy goals.
- 01Portfolio management
- 02Agile development
- 03Autonomous teams
- 04Strategy alignment across the group
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Customer-Centric Approach in Banking Production Development
In today’s fast-paced digital banking landscape, I argue that success is often defined by the ability to move very swiftly and adapt seamlessly, even without extreme innovation. Speed and agility are no longer just competitive advantages — they are necessities for thriving in an era of rapid technological disruption. From retail banking through trading to enterprise transformations, the ability to harness cutting-edge innovation while staying resilient and fast is what separates leaders in the industry.
- 01Speed as a Competitive Advantage
- 02The “Fail Fast, Improve Faster” Mindset
- 03Agility Over Complexity
- 04Case Studies: Being faster
- 05Breaking Internal Barriers to Speed
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Banking in 2030: Thriving Through Speed, Agility, and Bold Digital Innovation
As we look towards the future of banking, the sector is undergoing a transformative evolution fuelled by technological advancements and changing customer expectations. The banking landscape of tomorrow will be characterised by speed, agility, and bold digital innovation, reshaping how financial institutions operate and engage with customers.
The presentation delves into how the relationship between businesses and banks in this new, digitally enabled future would evolve and help develop new ideas, nurture collaboration, and build innovative solutions.
- 01Internal vs External Triggers for EWIs
- 02Timing of EWI Identification — Why It Matters
- 03Dynamics of EWI Importance — Client vs Bank Perspective
- 04Case Study — EWI Success Story
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
SEPA Request-to-Pay: Unlocking the Future of Receivables and Customer-Centric Payments
- 01SRTP in a nutshell
- 02End-user benefits
- 03Key use cases
- 04Ecosystem advantages
- 05Call to action
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Build Better Banking Experiences: What We Learned From Pioneering an In-House Neuromarketing Lab at Kuveyt Türk
In this talk, I will share our lab’s methodology, lessons learned, and how neuro-driven insights help us design better experiences across channels.
- 01Why traditional UX research is not enough to capture real user behaviour
- 02How neuromarketing methods help us uncover unconscious responses
- 03Real case studies from mobile banking and digital onboarding
- 04Our in-house lab setup and agile operating model
- 05Key learnings and product improvements driven by neuro insights
In today’s rapidly evolving digital landscape, businesses must innovate to stay ahead. AI is no longer just an advantage — it’s a necessity for optimising operations, enhancing decision-making, and driving growth. This presentation explores how AI transforms business operations through:
CASE STUDY
Portfolio Management — Scaled Up Product Development in DNB
How the Norwegian bank DNB combines product development in small, agile, and autonomous teams while at the same time aligning thousands of developers to the group strategy goals.
- 01Portfolio management
- 02Agile development
- 03Autonomous teams
- 04Strategy alignment across the group
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Customer-Centric Approach in Banking Production Development
In today’s fast-paced digital banking landscape, I argue that success is often defined by the ability to move very swiftly and adapt seamlessly, even without extreme innovation. Speed and agility are no longer just competitive advantages — they are necessities for thriving in an era of rapid technological disruption. From retail banking through trading to enterprise transformations, the ability to harness cutting-edge innovation while staying resilient and fast is what separates leaders in the industry.
- 01Speed as a Competitive Advantage
- 02The “Fail Fast, Improve Faster” Mindset
- 03Agility Over Complexity
- 04Case Studies: Being faster
- 05Breaking Internal Barriers to Speed
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Build Better Banking Experiences: What We Learned From Pioneering an In-House Neuromarketing Lab at Kuveyt Türk
In this talk, I will share our lab’s methodology, lessons learned, and how neuro-driven insights help us design better experiences across channels.
- 01Why traditional UX research is not enough to capture real user behaviour
- 02How neuromarketing methods help us uncover unconscious responses
- 03Real case studies from mobile banking and digital onboarding
- 04Our in-house lab setup and agile operating model
- 05Key learnings and product improvements driven by neuro insights
In today’s rapidly evolving digital landscape, businesses must innovate to stay ahead. AI is no longer just an advantage — it’s a necessity for optimising operations, enhancing decision-making, and driving growth. This presentation explores how AI transforms business operations through:
CASE STUDY
Banking in 2030: Thriving Through Speed, Agility, and Bold Digital Innovation
As we look towards the future of banking, the sector is undergoing a transformative evolution fuelled by technological advancements and changing customer expectations. The banking landscape of tomorrow will be characterised by speed, agility, and bold digital innovation, reshaping how financial institutions operate and engage with customers.
The presentation delves into how the relationship between businesses and banks in this new, digitally enabled future would evolve and help develop new ideas, nurture collaboration, and build innovative solutions.
- 01Internal vs External Triggers for EWIs
- 02Timing of EWI Identification — Why It Matters
- 03Dynamics of EWI Importance — Client vs Bank Perspective
- 04Case Study — EWI Success Story
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
SEPA Request-to-Pay: Unlocking the Future of Receivables and Customer-Centric Payments
- 01SRTP in a nutshell
- 02End-user benefits
- 03Key use cases
- 04Ecosystem advantages
- 05Call to action
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Portfolio Management — Scaled Up Product Development in DNB
How the Norwegian bank DNB combines product development in small, agile, and autonomous teams while at the same time aligning thousands of developers to the group strategy goals.
- 01Portfolio management
- 02Agile development
- 03Autonomous teams
- 04Strategy alignment across the group
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Customer-Centric Approach in Banking Production Development
In today’s fast-paced digital banking landscape, I argue that success is often defined by the ability to move very swiftly and adapt seamlessly, even without extreme innovation. Speed and agility are no longer just competitive advantages — they are necessities for thriving in an era of rapid technological disruption. From retail banking through trading to enterprise transformations, the ability to harness cutting-edge innovation while staying resilient and fast is what separates leaders in the industry.
- 01Speed as a Competitive Advantage
- 02The “Fail Fast, Improve Faster” Mindset
- 03Agility Over Complexity
- 04Case Studies: Being faster
- 05Breaking Internal Barriers to Speed
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Banking in 2030: Thriving Through Speed, Agility, and Bold Digital Innovation
As we look towards the future of banking, the sector is undergoing a transformative evolution fuelled by technological advancements and changing customer expectations. The banking landscape of tomorrow will be characterised by speed, agility, and bold digital innovation, reshaping how financial institutions operate and engage with customers.
The presentation delves into how the relationship between businesses and banks in this new, digitally enabled future would evolve and help develop new ideas, nurture collaboration, and build innovative solutions.
- 01Internal vs External Triggers for EWIs
- 02Timing of EWI Identification — Why It Matters
- 03Dynamics of EWI Importance — Client vs Bank Perspective
- 04Case Study — EWI Success Story
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
SEPA Request-to-Pay: Unlocking the Future of Receivables and Customer-Centric Payments
- 01SRTP in a nutshell
- 02End-user benefits
- 03Key use cases
- 04Ecosystem advantages
- 05Call to action
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Build Better Banking Experiences: What We Learned From Pioneering an In-House Neuromarketing Lab at Kuveyt Türk
In this talk, I will share our lab’s methodology, lessons learned, and how neuro-driven insights help us design better experiences across channels.
- 01Why traditional UX research is not enough to capture real user behaviour
- 02How neuromarketing methods help us uncover unconscious responses
- 03Real case studies from mobile banking and digital onboarding
- 04Our in-house lab setup and agile operating model
- 05Key learnings and product improvements driven by neuro insights
In today’s rapidly evolving digital landscape, businesses must innovate to stay ahead. AI is no longer just an advantage — it’s a necessity for optimising operations, enhancing decision-making, and driving growth. This presentation explores how AI transforms business operations through: